Privacy and Cookies Policy
1. Introduction
At Casa Poema, we value the privacy of our guests and the security of their personal information. This policy explains how we collect, use, and protect personal data and how we use cookies and other tracking technologies, including Google Ads, on our website.
2. Information Collection
We collect personal information voluntarily provided by you by booking, filling in contact forms, or subscribing to our newsletters. This includes but is not limited to name, address, telephone number, email address, and payment details.
3. Use of Information
We use your personal information to:
● Process reservations and payments.
● Communicate relevant information about your stay.
● Send you promotional updates if you choose to receive them.
● Improve our services and user experience.
4. Sharing Information
We do not sell or share your personal information with third parties except as necessary to provide the services you have requested, such as payment processing or when required by law.
5. Information Security
We employ security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our website is constantly updated to ensure security.
Cookies
6. What are Cookies?
Cookies are small text files that we store on your device to improve your browsing experience on our website.
7. How we use cookies
We use cookies to:
● Remember your browsing preferences.
● Analyze traffic and interaction on the site to improve our content.
● Integrate social networking functionalities.
8. Third Party Cookies and Google Ads
We use Google Ads to display personalized ads based on your previous visits to our site and other sites. Google Ads uses cookies to collect data and optimize and serve ads based on your past visits to our website.
9. Cookie Control
You can control and turn off cookies through your browser settings. This may influence your user experience on our website.
10. User Rights
You can access, correct, delete, or transfer your personal information anytime. Please contact us if you wish to exercise these rights or have questions about how your data is used.
11. Changes to the Privacy and Cookies Policy
We may update our Privacy Policy from time to time. We recommend you review this page regularly to stay informed of any changes.
12. Contacting us
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at contato@casapoema.com.br.